Shipping policy
Shipping Policy – ACJEYS
At ACJEYS, we are committed to delivering your orders quickly and securely. We work with trusted shipping partners to ensure a smooth and reliable delivery experience. Please review the shipping details below for full information.
Shipping Methods
We offer several shipping methods to ensure your order arrives safely and on time. Once your order is processed, you will receive tracking information so you can monitor the status of your shipment.
Note: Delivery times and fees vary depending on the destination country and the selected shipping method.
🌍 International Shipping
We ship worldwide. Delivery times and fees are based on your location and local customs regulations. Please note that international shipments may face delays due to customs clearance and could be subject to additional duties or taxes depending on your country and shipping carrier.
For questions about international shipping, feel free to contact us at acjeys@gmail.com.
Missing or Damaged Items
If your package arrives with missing items or damage, please contact us within 7 days of delivery to file a claim. Please provide the following:
Your order number
Photos of the packaging (if damaged)
Photo of the packing slip (for missing item claims)
A brief description of the issue
Claims submitted after 7 days may not be eligible for resolution.
Important: If the outer packaging is damaged during transit but the product itself is intact and fully functional, we cannot offer a refund or replacement.
Marked as "Delivered" But Not Received
If your tracking information shows the package as "Delivered" but you have not received it, please file a claim directly with the shipping carrier. To assist you, we will need proof of the claim or confirmation of loss issued by the carrier.
Claims for packages marked as delivered will not be accepted after 7 days from the delivery date.
Order Modifications
If you need to modify your order (change of item, quantity, address, etc.), we can assist you within 12 hours of placing your order. After 12 hours, your order may already be in processing or transit and cannot be changed.
Order Cancellations
You may request a cancellation within 12 hours of placing your order. After this time, your order may already be in transit and cannot be canceled.
Please email us at acjeys@gmail.com as soon as possible if you need to cancel.
⏱Order Processing Time
Orders are processed and shipped within 1 to 3 business days (excluding weekends and holidays). You will receive a tracking number as soon as your order ships.
For any questions or concerns, please don’t hesitate to contact us at acjeys@gmail.com — we’re happy to help!
🌐 Estimated Delivery Times
| Country / Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 6–10 calendar days | 3–5 calendar days |
| United Kingdom | 6–10 calendar days | 5–8 calendar days |
| Canada | 6–10 calendar days | 5–8 calendar days |
| Australia | 6–10 calendar days | 4–7 calendar days |
| New Zealand | 6–10 calendar days | 4–7 calendar days |
| EU (Other) | 6–10 calendar days | 5–8 calendar days |
| Rest of the World | 12–16 calendar days | 8–12 calendar days |
| Belgium | 6–10 calendar days | 3–5 calendar days |
| France | 6–10 calendar days | 3–6 calendar days |
| Germany | 6–10 calendar days | 3–6 calendar days |
| Austria | 5–8 calendar days | 4–7 calendar days |
| Luxembourg | 7–15 calendar days | 3–5 calendar days |