Shipping policy

Shipping Policy – ACJEYS

At ACJEYS, we are committed to delivering your orders quickly and securely. We work with trusted shipping partners to ensure a smooth and reliable delivery experience. Please review the shipping details below for full information.

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Shipping Methods

We offer several shipping methods to ensure your order arrives safely and on time. Once your order is processed, you will receive tracking information so you can monitor the status of your shipment.

Note: Delivery times and fees vary depending on the destination country and the selected shipping method.

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🌍 International Shipping

We ship worldwide. Delivery times and fees are based on your location and local customs regulations. Please note that international shipments may face delays due to customs clearance and could be subject to additional duties or taxes depending on your country and shipping carrier.

For questions about international shipping, feel free to contact us at acjeys@gmail.com.

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Missing or Damaged Items

If your package arrives with missing items or damage, please contact us within 7 days of delivery to file a claim. Please provide the following:

Your order number

Photos of the packaging (if damaged)

Photo of the packing slip (for missing item claims) 

A brief description of the issue

Claims submitted after 7 days may not be eligible for resolution.

Important: If the outer packaging is damaged during transit but the product itself is intact and fully functional, we cannot offer a refund or replacement.

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Marked as "Delivered" But Not Received

If your tracking information shows the package as "Delivered" but you have not received it, please file a claim directly with the shipping carrier. To assist you, we will need proof of the claim or confirmation of loss issued by the carrier.

Claims for packages marked as delivered will not be accepted after 7 days from the delivery date.

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Order Modifications

If you need to modify your order (change of item, quantity, address, etc.), we can assist you within 12 hours of placing your order. After 12 hours, your order may already be in processing or transit and cannot be changed.

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Order Cancellations

You may request a cancellation within 12 hours of placing your order. After this time, your order may already be in transit and cannot be canceled.

Please email us at acjeys@gmail.com as soon as possible if you need to cancel.

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⏱Order Processing Time

Orders are processed and shipped within 1 to 3 business days (excluding weekends and holidays). You will receive a tracking number as soon as your order ships.

For any questions or concerns, please don’t hesitate to contact us at acjeys@gmail.com — we’re happy to help!

Please email us at acjeys@gmail.com as soon as possible if you need to cancel.

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 Return to sender

 Incorrect or incomplete address provided by the customer: If the address provided is incorrect or incomplete and the carrier cannot complete delivery, the package may be held or returned to the international logistics centre. In this case, we will alert you so that you can contact the carrier directly to provide corrected delivery details. Original shipping costs are non-refundable. If the corrected information is not provided to the carrier in time and the package is consequently returned and disposed of, we are unable to offer a refund of the product price or a free replacement, as the failed delivery resulted from information provided by the customer. We recommend acting promptly once notified, as carriers hold undeliverable packages for a limited time.

 Recipient not available: If the recipient is unavailable across delivery attempts, the carrier may return the package to the international logistics centre rather than to us. In this case, we will alert you so that you can contact the carrier directly to arrange redelivery or collection. Original shipping costs are non-refundable. If the package is not collected or redelivered in time and is consequently disposed of at the logistics centre, we may be unable to offer a free replacement. Where you are a consumer in the European Union and within your withdrawal period, we will refund the price of the product.

Return to sender with no tracking details: If tracking provides no details or indicates a delivery failure, we may offer a refund of the product price or a replacement at no extra charge.

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🌐 Estimated Delivery Times